FREE LIVE MASTERCLASS FOR LEADERS, MANAGERS, HR PROFESSIONALS & BUSINESS OWNERS
Lead the Conversation: Turn Conflict into Clarity and Action
Learn a practical leadership framework for addressing tension, giving honest feedback and resolving conflict with greater clarity, confidence and empathy.
📅 1st September 2026
🕒 9:00 AM ET | 3:00 PM CEST | 9:00 PM SGT
⏳ 60 minutes | Live on Zoom
💬 Includes live Q&A & recording
Join this free live masterclass and learn how to approach the conversations most leaders avoid — before tension becomes a bigger problem.
Can’t join live? Register anyway and we’ll send you the recording.
Avoiding a difficult conversation rarely makes the problem disappear
Whether it is addressing poor performance, giving uncomfortable feedback, managing disagreement or responding to conflict, many leaders delay important conversations because they are unsure how the other person will react.
But when difficult issues are left unspoken, they often grow.
Unresolved tension can lead to:
- misunderstandings and damaged trust,
- frustration across the team,
- repeated performance or behaviour problems,
- lower engagement and psychological safety,
- conflict that becomes harder to resolve.
The challenge is not simply knowing what needs to be said. It is knowing how to say it in a way that creates clarity without damaging the relationship.
SAVE MY FREE SEATLed by Dalia Feldheim and James Michael Lafferty
70+ years of combined global leadership experience.
With Dalia Feldheim (Former P&G Executive, Organizational Psychologist, TEDx Speaker) and James Michael Lafferty (4x Forbes Top 100 CEO, ex P&G, Coca-Cola, BAT) you’ll learn how to:
✔ recognise when a difficult conversation can no longer be postponed,
✔ prepare before emotions or assumptions take over,
✔ address behaviour and performance without attacking the person,
✔ communicate clearly while remaining empathetic and respectful,
✔ manage defensiveness, disagreement and strong emotional reactions,
✔ listen for what is not being said and uncover the real issue,
✔ turn conflict into clearer expectations, stronger trust and constructive action.
YES, I WANT TO LEAD THE CONVERSATION
This masterclass is for you if…
✔ you lead, manage or support other people,
✔ you need to give feedback that may be difficult to hear,
✔ you tend to postpone uncomfortable conversations,
✔ you are dealing with tension, disagreement or recurring behaviour,
✔ you worry that being direct could damage the relationship,
✔ you want to handle conflict without becoming aggressive, defensive or overly accommodating,
✔ you want a practical framework rather than more communication theory.
Managers • HR Leaders • People & Culture Professionals • Founders • Business Owners • Executives
One conversation can change the direction of an entire relationship
Join this free live masterclass and learn how to address difficult issues with greater confidence, clarity and humanity.
THE TEAM THRYVE PHILOSOPHY
Strong teams don’t avoid difficult conversations. They learn how to navigate them.
Healthy conflict is not the absence of disagreement. It is the ability to discuss difficult issues openly, respectfully and constructively.
Team Thryve helps leaders build high-performing teams across the entire employee journey — from selecting the right people to developing, engaging and retaining them.